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Business Support Manager - Borehamwood

Job Type
Full Time
37.5 hours per week
Proposed Salary
35,000 - 42,000 per annum with potential monthly bonus
Job Ref
Job Description

Here at Safestore our people make the difference. We’re a friendly team and thrive on providing exceptional customer service, whilst selling the right storage solution to our customers. 

Self-Storage is more than what you think it is. We are in the business of solving customer’s storage needs whether it’s a family looking to move house or a student on summer break, our customers make it interesting and you will be exposed to a variety of tasks. 

We are looking for a Business Support Manager, who will be responsible for managing the day to day running of the small business support team, here at Safestore. The team are responsible for providing IT support for all our store and head office colleagues. Other key responsibilities of the role will include:

Provide the first, second and third line support for problems arising from the use of the IT

Assistance in maintenance of IT infrastructure

Coaching and development of team

Delivery of targets and objectives for helpdesk tickets closed, IT projects and revenue control

Regular reporting of helpdesk performance

To implement and adhere to all policies, procedures and routines, whilst making sure that all requests are dealt with in a timely manner.

To be successful for this role, previous experience of managing a successful support team is required. We are also looking for someone who has a natural aptitude for solving problems and finding solutions while being a personable and team player who can focus on delivery.

You will be required to work evenings and weekends on a rota basis.

Why work for Safestore?

Sitting within the FTSE 250, we are a well-known, respectable brand within our market. We have an impressive track record in managing and developing assets, with over 100 stores nationwide and 43,000 plus customers. Investing in our people, Safestore has been awarded Gold accreditation by Investors in People.